Collections/Billing Specialist

1. Excellent customer service skills with proven positive collection results.
2. Analyze AR Aging reports to prioritize collections on past due accounts.
3. Regular contacts with clients to assure that a positive relationship is established in order to facilitate collections on all past due invoices.
4. Analyze and assure that all invoices are billed correctly prior to contacting clients.
5. Experience with analyzing remittance advices to assure that payments were applied correctly prior to contacting clients.
6. Solve client inquiries relating to billing issues, adjustments and applied payments.
7. Daily analyzation of assigned portals to assure that all invoices are uploaded and any issues are disputed and corrected in a timely fashion.
8. Ability to analyze several systems simultaneously in order to verify that timecards and rates are matching the hours recorded and amounts paid out to staff.
9. Proficient with the analyzation and interpretation of excel reports.
10. Analyze and update client accounts as required.
11. Following up on all outstanding assignments as directed by management.

Minimum Qualifications for Collection Position

• 1 Year experience with collection processes and laws.
• 1 Year experience with contacting clients for payment on past due invoices.
• 1 Year billing experience to assure that invoices are correct and collectible.
• 1 Year experience with multiple portal contacts and disputes.
• Excellent written and verbal communication skills.
• Ability to multi task with a positive attitude in a fast paced environment.
• Proficient with MS Office applications, particularly Excel.