Deployment Coordinator

ZEISS   Maple Grove, MN   Full-time     Manufacturing / Production / Operations
Posted on September 8, 2022

Excel and redefine the limits of what is possible. That’s just what our employees are doing every single day – to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people.

The Deployment Coordinator is the principal liaison owning the overall positive customer experience. Work to deploy Field Service Technicians within the US and Canada to support all ZEISS technical service requests. The Deployment Coordinator works closely with Sales, Operations, Technical Support and Customer Care among others to gather the requirements to effectively schedule the solution based on skill set and availability in order to meet customer requirements.
We are looking for people who are keen to try something new:
• Solve the puzzle of customer requests while working to schedule resources to meet the unique customer expectations
• Interface and collaborate with all internal departments to develop an outstanding customer experience daily.
• Be a part of developing the project plan for our customers internally and externally
• Thrive in the balance of competing priorities and formulate the path forward that provides the game changing solution.

  • Solve the puzzle of customer requests while working to schedule resources to meet the unique customer expectations
  • Interface and collaborate with all internal departments to develop an outstanding customer experience daily.
  • Be a part of developing the project plan for our customers internally and externally
  • Thrive in the balance of competing priorities and formulate the path forward that provides the game changing solution.

We are looking for people who are keen to try something new:

 

You are/ have:

 

  • Minimum of 2 years in Service Dispatch and Customer Support in a technical or troubleshooting environment preferred or relevant experience.
  • Minimum 2-year Associate Degree preferred and/or minimum of 3 years Customer Service experience preferred or relevant experience.
  • Proficiency with Microsoft Office products; Word, Excel and Power Point and Microsoft Teams.
  • Experience with Innosoft, SAP and CRM or other dispatching software preferred.
  • Previous experience with high touch to internal and external customers, Service distributors, service contractors, senior leadership and service administration using a telephone as a primary means of communication as well as e-mail.
  • Ability to multitask and handle multi-level situations while delivering a customer centric experience based on the following criteria: Little to no supervision, great attention to detail, time sensitive restrictions, high sense of urgency, ability to work as a team and independently, and work with both internal and external customers.
  • Proficient and effective verbal and written communication skills.
  • Flexibility to change and a positive attitude.

In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme. All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together.

Join us today. Inspire people tomorrow.

Diversity is a part of ZEISS. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation, or identity.

Apply now! It takes less than 10 minutes.